Privacy Policy

1. Introduction

Welcome to VendSpin ("we," "our," or "us"). VendSpin LLC operates the VendSpin mobile application and website (collectively, the "Service"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or place an order
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely through Stripe)

2.2 Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

• Device information (model, operating system, unique device identifiers)
• Location data (with your permission) to show nearby vendors
• Usage data (features used, time spent, crash reports)
• IP address and browser type

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe) for transaction verification
• Social media platforms if you choose to connect your account
• Analytics providers to improve our Service

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Create and manage your account
• Send order confirmations and updates
• Provide customer support
• Show you relevant vendors based on your location
• Process payments securely
• Send marketing communications (with your consent)
• Improve our Service and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

4.1 Vendors

We share necessary information (name, delivery address, order details) with vendors to fulfill your orders.

4.2 Service Providers

• Payment processors (Stripe) for secure payment processing
• Cloud hosting providers for data storage
• Analytics services to improve our platform
• Email service providers for communications

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights and safety.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at help@vendspin.com

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Location Data

Our app uses your location to show nearby vendors within a 5km radius. We only collect location data when you use the app and with your explicit permission. You can disable location services in your device settings, but this will limit functionality.

9. Children's Privacy

Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. International Users

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you consent to this transfer.

15. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about data we collect and the right to opt-out of the sale of your personal information. We do not sell your personal information.